24-Month Limited Seller Warranty

Provided directly by 326ENERGY LLC / 326energy.

Last updated November 11, 2026

Who provides this warranty

Every eligible product sold by 326energy includes the 24-Month 326energy Limited Seller Warranty, provided directly by 326ENERGY LLC / 326energy. We are an independent retailer, not the manufacturer and not an official dealer.

A product can be used and still be eligible for this warranty. The unused, uninstalled and returnable-condition requirements apply only to standard change-of-mind returns, not to a warranty claim for a covered defect.

Eligible products

A product is eligible only when all of the following are true:

• The product was purchased from 326-energy.com and appears on that order.
• The product was delivered, and the request is made within 24 months of the delivery date.
• The problem is a defect in materials or workmanship, not one of the excluded uses below.

A product bought from another seller, an item that does not appear on your 326energy order, or a request made more than 24 months after delivery is not eligible for this voluntary seller warranty. This does not determine or shorten any statutory claim period.

If a manufacturer warranty is available for a specific product, it is a separate manufacturer program. We do not present a manufacturer warranty as our seller warranty.

Replacement or refund

For a confirmed defect covered by this warranty, we will replace the product. If a replacement is unavailable or not reasonably possible, we will refund the amount paid for the product and its original delivery charge to the original payment method. We arrange or pay for the approved return shipment and the replacement shipment; there is no restocking fee.

Refunds are issued within 5–10 business days after inspection. Your bank or payment provider may take additional time to post the funds. We will confirm replacement availability and next steps with you. This seller warranty does not limit rights that cannot be waived under applicable law.

Your statutory rights

This commercial warranty is additional to mandatory consumer protection. Where EU legal-guarantee rules apply, faulty or misdescribed goods have a minimum two-year legal guarantee, and national law may give longer protection or different remedies. UK consumers retain applicable rights to repair, replacement, rejection or refund. Statutory rights can continue after this voluntary warranty expires.

Excluded uses

The following uses are not covered by this seller warranty:

• DIY hard-wiring or backfeeding.
• Incorrect voltage or grounding.
• Unapproved third-party batteries or accessories.
• Use outside the model’s rated limits.

A use not listed here is not automatically excluded. Email support with your order number so we can review whether the request is covered.

Request warranty service

Email support@326-energy.com with your order number, product model, a description of the issue and clear photos of the product and defect. We will review the request and provide instructions before anything is shipped.

Contact support before sending a return. We will provide the approved return address and shipping instructions for your request. Our registered mailing address is not a return destination. Do not ship a power station, battery or lithium battery kit until we provide a safe, approved shipping method.