Returns & refunds

30-day returns on eligible products, with clear steps and no restocking fee.

Last updated November 11, 2026

Cancelling a request

To cancel an unpaid request, email support@326-energy.com with your request reference before fulfilment begins. No refund is needed if no payment has been taken. For paid or dispatched orders, contact support for the options available under our Returns & Refunds policy. Your statutory cancellation and consumer rights remain unaffected.

Standard return eligibility

For our voluntary 30-day change-of-mind return, the product must be unused, uninstalled and in returnable condition. Opening a package for inspection does not by itself make it ineligible. These conditions do not restrict statutory cancellation or faulty-goods rights.

Statutory cancellation rights

Where EU, EEA or UK distance-selling rights apply, you can cancel an eligible online purchase without giving a reason within 14 days after delivery. Tell us by email using a clear cancellation statement. You then have 14 days to return the goods, unless we arrange collection. Necessary inspection is allowed; a deduction may apply for handling beyond what is needed to establish the product’s nature, characteristics and operation.

For a statutory cancellation, we refund the price and the cost of our standard delivery, if paid, within 14 days after your cancellation notice. Unless we collect the goods, we may wait until we receive them or receive proof that you sent them back, whichever comes first. We arrange or pay for approved return shipping. Contact us promptly for a safe lithium-battery return method; this does not remove your cancellation right.

You may use this optional cancellation wording: “I cancel my purchase of [product], ordered on [date] and received on [date]. Order reference: [reference]. Name and address: [details]. Date: [date].” Send it to support@326-energy.com. No specific form is required.

Damaged, defective or incorrect deliveries

If an item arrived damaged, is defective or is not the item you ordered, contact support. These issues are handled separately and are not subject to the unused or uninstalled requirement.

Email your order number and clear photos of the item and packaging. If a shipping-label photo is needed, cover your street address and other personal details. Wait for our instructions before sending anything back. We will pay for or arrange the approved return shipping and provide a safe shipping method for lithium batteries. There is no restocking fee for these cases.

If you choose a refund for a returned damaged, defective or incorrect item, we refund the amount paid for the item and the original delivery charge to your original payment method.

Start a return

1. Email support@326-energy.com with your order number, product and reason for the request.
2. Wait for eligibility confirmation, the approved return address and shipping instructions.
3. Follow the approved packing and shipping instructions provided for your product.

Contact support before sending a return. We will provide the approved return address and shipping instructions for your request. Our registered mailing address is not a return destination. Do not ship a power station, battery or lithium battery kit until we provide a safe, approved shipping method.

Refund timing

For voluntary returns, we issue a refund to the original payment method within 5–10 business days after receipt and inspection. The statutory cancellation timing above, or another mandatory deadline, takes priority where applicable. Your bank or payment provider may take additional time to post it to your account. If your refund has not arrived after the expected processing time, contact support@326-energy.com with your order reference.

Returns and warranty are separate

This return policy is separate from the 24-Month 326energy Limited Seller Warranty. A used product may still qualify for warranty service for a covered defect. Neither policy limits mandatory consumer rights under the law applicable to your purchase.