Terms of service

Terms for using 326energy and submitting an order request.

Last updated November 11, 2026

1. Who these terms cover

These terms govern the storefront at 326-energy.com, operated by 326ENERGY LLC. By submitting an order request, placing an order or using the site, you agree to them. Product availability, any applicable taxes and the final payable amount are confirmed after request review and before payment and fulfilment. A request confirmation does not confirm payment.

2. Orders and pricing

Catalog base prices and saved order requests are in US dollars. You can display prices in USD or EUR. Euro prices are estimates converted using a reference exchange rate; they may change when that reference rate is updated. The final payment amount and currency are confirmed with you before payment. Prices can change before your order is accepted. We reserve the right to limit quantities, decline an order or cancel one after acceptance if a listing contains a pricing or availability error. If we cancel a paid order, you will receive a full refund to the original payment method.

The current 15% discount is already included in displayed prices. No code is needed and discounts do not stack. See the promotion terms for details.

3. Payment

Online payments are currently unavailable. You can submit an unpaid order request. We will confirm product availability, regional compatibility, delivery, applicable taxes or import charges and the final payable amount before payment and fulfilment. No payment details are collected and no charge is made when you submit your request. See orders and payment for the current request process.

Cancelling a request

To cancel an unpaid request, email support@326-energy.com with your request reference before fulfilment begins. No refund is needed if no payment has been taken. For paid or dispatched orders, contact support for the options available under our Returns & Refunds policy. Your statutory cancellation and consumer rights remain unaffected.

4. Shipping and risk of loss

Free standard delivery to the 48 contiguous United States and Washington, DC, estimated up to 15 calendar days after confirmation; to supported European destinations, up to 30 calendar days. Handling and transit are included. We remain responsible for the goods during delivery until you or your nominated recipient takes physical possession. Delivery estimates do not remove mandatory rights relating to late, damaged or missing deliveries. See the shipping and delivery policy for full details.

5. Returns, refunds and warranty

Returns during the first thirty (30) calendar days after delivery follow the Return & Refund Policy. The unused, uninstalled and returnable-condition requirements apply to our voluntary change-of-mind returns and do not restrict statutory cancellation rights. Damaged, defective or incorrect deliveries are handled separately under that policy. Opening a package for inspection does not by itself make a product ineligible.

Products purchased from 326-energy.com include our 24-Month 326energy Limited Seller Warranty, provided directly by 326ENERGY LLC / 326energy for 24 months from delivery, subject to the Limited Seller Warranty. Any manufacturer warranty, when known for a specific product, is separate and does not replace the seller warranty. The seller warranty explains the claim process, seller-paid return shipping and replacement-or-refund remedy and is incorporated into these terms. Mandatory cancellation, legal-guarantee and faulty-goods rights take priority where they provide additional protection.

6. Account responsibilities

You are responsible for keeping your account credentials confidential and for activity that occurs under your account. Tell us right away if you suspect unauthorized access. We may suspend an account that we reasonably believe is being used fraudulently or abusively.

7. Acceptable use

You agree not to use the storefront to violate any law, infringe another party’s rights, attempt to disrupt or reverse engineer the site, or resell products purchased here in a way that misrepresents them as new-in-box when they are not.

8. Limitation of liability

To the maximum extent permitted by applicable law, 326ENERGY LLC is not liable for indirect, incidental, special, punitive or consequential damages, including loss of use, loss of power, cost of substitute power, lost profits, or damage to wiring, panels, appliances or structures.

Our total liability for any claim relating to an order or product is limited to the amount you paid for the specific product giving rise to the claim. These limitations do not apply where prohibited by applicable consumer law, or to liability that cannot lawfully be excluded. Nothing in these terms excludes liability for fraud or death or personal injury caused by negligence. Your mandatory consumer rights remain unaffected.

9. Changes to these terms

We may update these terms as the storefront evolves. Continued use after an update means you accept the revised terms. Material changes affecting an order already placed will not apply retroactively to that order.

10. Contact

326ENERGY LLC
50 Main Street, Suite 1000
White Plains, NY 10606, United States
support@326-energy.com
+1 (928) 250-0440

This is our registered mailing address. Contact support for approved return instructions before shipping a product.