Shipping & delivery
Free standard delivery. Clear timing, from confirmation to your door.
Last updated
Free standard delivery to the 48 contiguous United States and Washington, DC, estimated up to 15 calendar days after confirmation; to supported European destinations, up to 30 calendar days. Handling and transit are included.
Delivery time
Estimated delivery after order confirmation is up to 15 calendar days for the supported US destinations and up to 30 calendar days for the supported European destinations. These windows include handling and transit. Submitting an unpaid request is not an order confirmation. We check stock, the delivery address and the appropriate product version first. If an issue changes the expected timing, we will contact you before fulfilment. These estimates do not limit your rights if an agreed delivery date is missed.
Where we deliver
United States: the 48 contiguous states and Washington, DC. Alaska, Hawaii, US territories and APO/FPO/DPO addresses are not supported.
Europe: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden, plus the United Kingdom, Switzerland, Norway, Iceland and Liechtenstein. Enter your destination country at checkout. Destinations outside this list are not currently supported.
Regional product compatibility
Product versions can differ in AC voltage, frequency, plug type and supported accessories. A US specification or photograph does not establish compatibility with a European installation. We confirm the suitable regional version and shipping eligibility before accepting your request. If a suitable version or safe carrier service is unavailable, we will tell you before payment.
Taxes and import charges
Free standard delivery refers to the shipping charge. Applicable VAT, sales tax, customs duties or import charges are reviewed for your destination and confirmed with the final payable amount before payment. Any amount payable to a carrier or customs authority will be disclosed before you accept the order
Tracking your order
Use your order reference and email on the order tracking page to see your request status. Carrier tracking details will be shared when your shipment is arranged. Items may arrive in more than one package.
Before you submit
Please check your name, telephone number and complete delivery address. Online payments are currently unavailable. You can submit an unpaid order request. We will confirm product availability, regional compatibility, delivery, applicable taxes or import charges and the final payable amount before payment and fulfilment. No payment details are collected and no charge is made when you submit your request.
Delivery problems
If your delivery is delayed, damaged or incorrect, contact support@326-energy.com or call +1 (928) 250-0440 with your order reference. For a damaged or incorrect item, keep the packaging and follow the return and refund instructions before sending anything back.
Need a hand?
support@326-energy.com · +1 (928) 250-0440
Include your order reference when you have one.