Your data, in plain language

A practical summary of what the store keeps and how you can manage it.

Last updated November 11, 2026

Order requests & support

We store the name, email, phone number, delivery address, selected products and notes submitted with a request. We also keep contact messages so our team can respond. Do not include card or bank details in any message.

Your bag & preferences

Browser storage keeps your bag, comparison choices, language, currency and display preferences. Essential session cookies support order verification. Clearing site storage can remove these saved choices and session access.

Optional site analytics

If you opt in, an authenticated administrator can see visits, current pages, page history, estimated active viewing time, cart and checkout actions, your IP address, browser and operating system, device category and approximate country, state or city. Location is estimated using a local database, not precise device location. A random tab-session identifier links the activity; its hashed version is stored on the server.

We do not include names, emails, form contents, search terms or URL query parameters in analytics. We do not use device fingerprinting, link analytics to orders or share analytics with advertising networks. Full IP addresses are removed after 7 days; visit and activity records are retained for up to 30 days.

Analytics start only after explicit consent. Do Not Track and Global Privacy Control disable them. Change your preference using Cookie settings; withdrawing consent stops future collection.

Payment details

Online payments are currently unavailable. We do not collect card or bank details when you submit an order request, and submitting a request does not charge you.

Ask about your information

For access, correction or deletion requests, contact support@326-energy.com. Identity verification and applicable record-keeping requirements may apply. See our privacy policy and cookie policy for full details.